There are WRENCHES and there are FACES ... We Need Kick-A$$ Techs Who Are BOTH.

 -- And Who Come with a Sincere Engineer Attitude! 

What We’re Offering: 

First, before we talk about what we’re looking for (we’ll get there) let’s talk about who YOU are, if you’re the right fit for us, and what we have to offer you -- in other words, why you should be jumping at the chance to work at A & P Heating & Cooling.

• If you’d rather just tell the customer the truth, even if it loses you the sale… 
• If you don’t like working 6-days a week and working late and on weekends…
• If being home for dinner and with your family is important to you…
• If you’ve had to tell your manager “no” when he’s expected you to sell customers repair and service work they don’t need -- and then gotten “dinged” for it…
• If you’d rather have real satisfaction in a job you’d be proud to put your name on, as in literally put a plaque on their with your name on it ...

Then we’re the company for you. 

We pay well. We treat our techs right. And we try to get everyone home by 5:30 to 6:00 pm during the week. 

We also only work weekends if and when it’s an emergency, and often it’s our senior guys -- including the owner -- who volunteer to take care of those weekend jobs, so that our regular techs can enjoy a few days of rest with their families. 

We do this because the kind of techs who treat our customers like we want them to be treated, are also the kind of people who value family and relationships.

So that’s what we can offer you: A home in the industry where your superior workmanship will be valued and honed instead of abused, where your own ethics about doing what’s right and honest will perfectly match the ethics of the company, and an employer that understands you have a life outside of work.

Here's What The Job Requires

There are plenty of competent techs in this industry who can walk into a home, competently fix the problem they were called out for, invoice the customer, and walk out. 

They do the job, but only that one piece of the job they were explicitly asked to do.

They don’t check the entire system. They don’t seek out the underlying cause of the problem they are fixing. And they don’t take a systems approach to ensuring the client’s Heating and Cooling Systems are running as smoothly as possible. 

And because they don’t do that, they don’t engage with the customer. They don’t make recommendations, and they don’t take advantages of opportunities to really ensure ALL of the customer’s HVAC needs are taken care of. 

We absolutely need competent techs, but we need competent techs who have a heart to serve our customers. Techs willing to look at the entire need rather than just what’s on the ticket. 

And just as importantly, we need techs who know what it means to earn the right to make recommendations.

Because this industry also has a lot of what we’ll call “Faces.”

These are the guys who were hired based on personality, and then got some technical training, but a whole lot of sales training.  Guys who live to rack up the sales by telling the customer they have a whole ream of problems and then reeling them in with a song and dance.

Sure, these guys are great at engaging with the customer, but they are just salesmen dressed up in a tech’s uniform. 

In other words, a “Face” lacks the ability to accurately diagnose problems (beyond looking at a checklist of symptoms), to use good judgement on whether a part really needs replacement or not, to do the actual repair work properly, and to take the client’s best interests to heart.

We don’t want those guys anywhere near our company. And frankly, if you’ve got the real skills and attitude of a craftsman, we can’t imagine that you’d want them anywhere near you, either.  

But we do need techs who can engage with customers. Who can explain, and if needed demonstrate, to them what’s really going on with their system. 

As the headline says, we need wrenches who are also faces. Just faces with a sense of honor, craftsmanship, and ethics. If you’re that kind of tech, send us a cover letter with the subject line of “Wrench + Face + Ethics”.

Frankly, we love HVAC. We take our trade seriously. So when we meet someone who shares that passion and that sense of craftsmanship, it’s always a good thing. In other words, we’re looking forward to meeting you!

How to Apply

Write us a cover letter, and if you’re that kind of tech discribed above, send us a cover letter with the subject line of “Wrench + Face + Ethics” Tell us why you think you’re a good fit for what we’re looking for, where you’re currently working, how you got started in the business, who instilled in you the passion to do things right as a “wrench”, who taught you how to be a good “face”, and why you want to come work with us.

Then attach your resume and send it on in.

Service@anpheating.com

We promise to read the entire cover letter and resume. Not scan. Read. 

So good luck, Godspeed, and we look forward to meeting you. 

Installer Level IV

3 years experience +

Required Qualifications

• Must have all Level I, II, and III qualifications.

• Advanced understanding of layout, design, fabrication and installation.

• Proficient at residential and light commercial installations.

• Advanced Safety knowledge of tools, testing devices and surroundings.

• Basic fabrication knowledge of sheet metal fittings.

• Size and draw duct work correctly.

• Start up and trouble shoot furnaces, air handlers, heat pumps and condensing units.

• Good understanding of line and low voltage wiring, relays, transformers, wiring diagrams.

• Excellent customer relations skills and an open mind to think outside of the box.

• Enroll in extra training to gain further knowledge of the HVAC industry and management, 16 hour required.

• Ability to train entry level personal.

Duties, Roles & Responsibilities

• Operate company vehicle daily.

• Follow instructions from supervisor and carry out in timely manner.

• Supervise and be responsible for other installers.

• Report problems with company tools or vehicle promptly.

• Work staggered schedule if required.

• Run and work a job from start to finish.

• Maintain professional appearance and attitude at all times.

• Maintain professional relationship with builders.

• Run a job without supervision.

• Complete jobs within the labor budget.

• Complete all necessary paperwork, job packets, change orders, timecards.

• Train entry level employees.

• 16 hours of job-related training annually.

• Other duties as assigned 

Compensation/Benefits

Position pay range

• $ 27.00 to $30.00 per hour, based on skills, experience, performance and ongoing training attendance.

Medical insurance

• After 90 days, company pays 100% of single plan, 0% of family.

• Dental insurance, for individual only, 90 days after starting.

• Aflac available upon request.

Tool Purchase Program

• Employee is accountable for the tools issued to him. Replacement tools to de purchased through payroll deductions. Not to exceed $50 per pay period. 

Training and Education

• Tuition Reimbursement Program, up to 100% for classes directly applicable to job functions.

• Periodic training from various equipment manufacturers, local utilities, national industry associations and A&P Heating and Cooling in-house training programs. Both mandatory and voluntary.

Vacation

• One (1) week after first complete year.

• Two (2) weeks after third complete year.

• Black Out Period between May and August.

Dispatcher

Required Qualifications

• Valid driver’s license

• Demonstrate willingness to invest in learning the terms used in the Installation of HVAC equipment

• Demonstrate willingness to invest time in computer software training through online training and seminars. 

• Be able to type 40 words per minute.

• Be able to use 10 key

• Own and Maintain a Smart Phone.

• Have ability to handle multiple phone lines while inputting customer information into the computer

• Understand and communicate benefits of preventative maintenance

• Demonstrate customer service skills and have ability to communicate clearly, idea's and explanations of problems to customers and coworkers

• Be able to use and navigate through all Microsoft software

• Demonstrate willingness to accept responsibility and leadership roles. 

Duties, Roles & Responsibilities

• Answer incoming phone calls and transfer them to appropriate department

• Schedule initial service calls for customer

• Order parts

• Reschedule service calls after part has been acquired

• Ask for email addresses form every customer.

• Confirm how customer is going to pay for service

• Convey diagnostic charges to customer

• Follow instructions from supervisor and/or dispatcher and carry out in timely manner

• Always maintain professional appearance and attitude

• Restock service parts and maintain inventory in shop

• Submit email address for reviews

• Ability to work staggered schedule if required

• Converse with customers, referring questions and/or problems to supervisor

• Complete all service-related forms properly

• Provide all customers with new / renewal maintenance agreement program information on every call

• Acquire residential energy savings agreements

• Inform and educate customers on additional products or services available through company

• Close out service tickets real time as the tech complete calls to you daily

• Dispatch technicians to their job sites

• Make out bound phone calls to Maintenance customers or past Tune-Up customers to ensure that the Service schedule always has at least three calls per technician.

• Update and maintain schedule board with all sold jobs, communicate scheduling issues with other departments including sales.

• Check paperwork and timecard from previous day’s job, schedule any punch lists or uncompleted items, from the job notes.

• Make sure that all jobs have permits and the inspections are called in timely.  

• Create all job packets.

• Purchase equipment and schedule subcontractors; a three-day lead-time should be maintained.

• Purchase special orders, materials, etc. by 10:00am.

• Know whereabouts and progress of crew daily.

• Return customer calls in a timely manner, resolving open issues in a fast/efficient manner etc.

• Process extended warranties, customer rebates, and all paperwork from the previous day’s installation by 12 pm the following day.

• Coordinate with vendors as needed regarding returns, warranty, delivery, etc.

• Coordinate van service and repairs with the fleet supervisor.

• Check with Dept Managers for any job site deliveries.

• Return overage stock to vendors, write PO and have material set out for pick up by vendor.

• Oversee and participate in quarterly inventory count.

• Complete paperwork for job costing, orders received etc in the Accounting software.

• Schedule call backs and warranty work while maintaining open communication between the installation manager and the homeowner. 

• Additional duties as assigned.

Performance Indicators

• Service Schedule efficient, average drive time under 15 minutes

• Number of additional products and services sold to customer

• Timeliness of service orders scheduled and completed

• Inventory on service trucks correct

• Customer compliments or complaints

• Legible and complete paperwork

• Technicians ability to complete 6 calls in 8 hours

• Profitability of service department

• Number of trips to pick up parts to less than 2 a week 

• 

• Timeliness in which new jobs are processed.

• The degree to which jobs are scheduled in timely manner.

• The number of times that the installers paperwork is ready three days prior to installation.

• Customer compliments/complaints related to the timeliness of return calls to customers.

• Completeness of job packets.

Compensation/Benefits

Position pay range

• $ 17.00 to $22.00 per hour, based on skills, experience, performance and ongoing training.

Medical insurance

• After 90 days, company pays 100% of single plan, 0% of family.

• Dental insurance, for individual only, 90 days after starting.

• Aflac available upon request.

Vacation

• One (1) week after first complete year.

• Two (2) weeks after third complete year.

• Black Out Period between May and August.