Hiring – Want to Work For Us? Here’s The Deal
You probably heard me say it on the radio, and it’s true: if you’ve got the right stuff to be a Sincere Engineer, you won’t be happy working any place else.
And by that, I mean that if you genuinely want to practice your craft the way it ought to be done, you’ll be frustrated by other companies’ policies and operations which either don’t give you enough time to do the job right (they need you to take a get-r-done approach), or that basically force you to “sell” repairs or replacements to customers when that’s not really the best option for them.
So that right there is the gist of it:
- Are you a better craftsman than the vast majority of other technicians and installers that you know?
- Do you often go out of your way, and take extra time, to do it the right way?
- Have you purchased equipment on your own dime, because your old employer didn’t provide it to you, but you believed it was absolutely necessary in order to do the job right?
- Do your customers appreciate your honesty so much that they actually try to request you by name, when they call-in for a repair or tune-up?
If that’s you, then here’s what I can promise you’ll get if you become a Sincere Engineer:
First, we don’t work our techs on weekends. Yes, we take calls and we offer our install customers and our Comfort Club customers emergency service over the weekends, but that’s certainly not an every weekend thing and only volunteer techs – including myself! – handle that, so if you have a family and need to spend weekends with your wife and kids, then we’re the company for you. Seriously, we’re big on family values, and that means ensuring our techs get time at home with their families.
Second, we offer great pay and benefits. We provide a premium service, and we can only do that with premium people, and we can only get and keep those people by treating them right and paying them right. I can’t put exact pay and benefits out on the web, but if we get to the interview stage, I guarantee you’ll see exactly what I mean by “great.”
Third, we provide you with all the tools and continuing training you need to be great. Our motto is “THE Standard of Excellence.” We want anyone viewing our work – from a Trane Factory Engineer, to any tech from another company, to know that the job was done right, to the highest quality standards, and we train our people up to uphold those standards. That’s not just technical training, but also communication training. We want you to be able to clearly demonstrate and explain your diagnosis and the options to customers, so they always have complete confidence in your work. Once you learn how to do things our way, you’ll never want to go back. In fact, you’ll probably wish you’d learned our stuff sooner.
Fourth, you can (probably) expect tips. If you’re an installer, and you install the system the way we teach you, many of your customers will likely end up tipping you. But don’t take my word for it, ask some of our installers – they’ll tell you.
So… if that sounds good, here’s what I want you to do:
First, write me a cover letter telling me why you think you’re the kind of tech or installer I want on my team, and why you’re a good fit to become a Sincere Engineer. Specifically, focus on the bullet points above and give me specific examples, if you have them. For example, tell me about the specific things you do during an install that take extra time, but that you insist on anyway. Or private equipment you’ve bought and bring to jobs to help you better diagnose the real problem. Or times customers have been so impressed they started asking for you by name. You get the idea.
Second, send me the cover letter and your resume in an e-mail. You can paste it in below, or you can e-mail it to me directly: email@example.com That’s right. No filtering, I’ll get your e-mail, and I guarantee you, that if you’ve read through this whole page and followed the directions, I’ll give you the same courtesy by reading your whole e-mail and cover letter. But I’ll only do that if you put sincere engineer in the subject line. Anything without that subject line gets deleted. So after I read through what you send, if I like what I see, I’ll call you back, so make sure to include your phone number in the e-mail.
Third, we’ll bring you in and give you an interview. You’ll get to meet and talk with me a bit, but we’ll also have you meet with the other techs and installers, so you can ask them any questions and get the straight scoop from them. We want to make sure we’re as good a fit for you as the other way around. And if it is a good fit both ways, we’ll hire you on a probationary basis and we’ll both be off to the races.
Sound good? Great. You know what to do. Good luck, Godspeed, and here’s hoping to your new career as a Sincere Engineer!
– Todd Baltzley